March 30, 2020 – Due to product scarcity, infrequent deliveries, limited staff resources, and the need to simply keep the Creamery’s shelves stocked for everyday business, we are temporarily discontinuing our pre-order program until further notice. We apologize for the inconvenience and thank you for your continued support and patronage.
Our Small Store Has It All!
Pre-ordering your groceries is a great way to save time and money while supporting the Creamery. We can order thousands of different products from our distributors, including products that we don’t normally stock on our shelves. Pre-orders from the UNFI Buying Club will be ordered for you at no extra cost. All other items will be discounted at least 10% from our retail price.
Favorite brand of pretzels? Olive oil? Toothpaste? Need a bushel of apples, a case of beer, or ten pounds of dried shiitake mushrooms? If you have seen it on our shelves in the past, or even if we have never carried the product before, we may still be able to order it for you and save you the hassle of driving to another store.
1. To search the online UNFI Buying Club catalog, go to http://customers.unfi.com and login to our Buying Club account:
You can search for products by name, brand, or category. Refine your search to find monthly specials or filter out certain allergens like wheat or dairy. Or filter by organic, kosher, vegan, non-GMO, etc. If you would like assistance learning to navigate the UNFI online catalog, email email@example.com and a Pre-Order Volunteer will set up a meeting to go through the online catalog with you.
2. When you find the product you would like to order, please do NOT add it to the Online Shopping Cart. Instead, fill out the paper Pre-Order Form located at the cashiers, or fill out the form online. If you cannot find what you want, it may not be available through our UNFI distributor. You can still request the item by searching online for the UPC bar code and we will happily inquire with our other distributors to find it for you.
Filling out the Pre-Order Form: Please use a separate form for each product. This is how we designate your items for pickup upon arrival. If you know the 7-digit UNFI code or the UPC bar code of the product you are ordering, please include it. Please also describe the product to the best of your ability, including brand, variety, flavor, quantity, and package size. You may also attach the label of a product to the paper form to ensure accuracy. If you are not sure about the availability of a product, fill out an order form anyway and check the box to be called. We will notify you of the case price before your order is placed. Otherwise, you will be responsible for paying the price as charged by the store.
3. Give your paper Pre-Order Form to a cashier or submit your form online. You will receive a phone call from the store when your order is ready for pickup. Please note that our storage space is extremely limited, especially for perishable items. ALL orders MUST be picked up with THREE days of arrival or it will be returned to the warehouse and you will be charged a 20% restocking fee.
4. To pick up your order, simply notify the cashier. They will retrieve your form and you may pay for your item. If the item is heavy, you may be asked to pick it up at the delivery door by the ATM.
Thank you for Pre-Ordering! For additional help navigating the system, please call the store or email firstname.lastname@example.org. For full guidelines and policies, please read our Pre-Order How-To Guide. Please share your feedback and help us spread the word!